HOSPITALITY

As members of St. Patrick’s Home Community, we value Hospitality.  We foster caring relationships within a warm, welcoming and generous environment.

Therefore, we strive to:

• Greet people I meet and call them by name.

• Promote a welcoming feeling by sharing a smile and a sense of humour.

• Express my appreciation to individuals.

• Be honest and open with residents and co-workers.

• Be forgiving of failure; accepting that no one is perfect.

• Be positive in my relations with residents and co-workers by being patient, attentive and friendly.

• Respond quickly to people’s needs or individual preferences
  whenever possible.

• Have good communication among residents, families and departments.

• Provide pleasant, home-like surroundings.

• Involve the resident and family in planning of resident care.